Testimonials

“Max is a product designer, a human-centered leader who brings a rare combination of deep experience in both product and service design across organizations from startups to Fortune 500s.

At Octave, Max's ability to use their full design toolbox was crucial to meeting our deadlines, making omni-channel touchpoints user-friendly, and significantly impacting customer conversion for our San Francisco launch.

Max is able to work both high and low level from influencing an organization to be more user-centered to executing on all the details such as configuring vendor products, product managing tickets, prototyping, user testing, copywriting, UI design, and more.”

“The client Johnson & Johnson loved working with Max Masure. Their work was done very thorough and the client felt interesting to be involved every step of the way in this high level engagement as they were not used to be part of the process like that. It was new and interesting for them. Their marketing teams planned on doing internally ideas creativity session following the ideation workshop led by Max Masure.”

“While I was based out of Paris at the agency InProcess, I personally recommended to hire Max Masure to lead the user research and usability testing for our client GSK in the East Coast of USA.

Max’s strengths on this project were their motivation, implication, enthusiasm, as well as their knowledge and input about other experience services. They helped in the strategic direction we took, opening the subject with confidence to a broader, meaningful vision. They constantly kept their focus on the client’s objectives, assisting the design team in producing prototypes, giving honest and careful feedback in order to match both the client’s expectations and the assumptions we needed to test out.

And finally, their smooth in-person relationship with the client during the 3-day usability testing was definitely a big part of why this project was a huge success. They encouraged a great collaborative mood, putting people at ease, helping them collect some insights and structure a consistent output.”

“I hired Max to design the First Goldman Sachs phone trading app which provides a new and innovative user experience that greatly increases usability for rapid trading on a smartphone while reinforcing the Goldman brand. The advanced design allows our prestigious clients to instantly, yet safely, trade millions of dollars every day, with the efficiency of a perfectly crafted and powerful app.

Max also distinguished themself by making the Goldman Sachs Orbit project the huge success it is now. They designed this company-wide internal email, calendar and contact app with an innovative user experience and user interface, that answers company specific use cases while maintaining necessary high security. I am glad I had them on my team to push this product further than I could ever imagine - a product that it still used by 35K Goldman Sachs employees today!.

I also hired Max without a doubt when I had to reimagine the whole digital experience design at State Street Currenex. This was a strategic choice for me as I had to prove myself in this new environment. I knew Max Masure’s extraordinary ability and talent were the only way to make this challenging project like Currenex a success. And, as always, I was amazed. Max perfectly understood the need of our fast-acting expert clients and they were able to majestically design a beautiful innovative tool and deliver the responsive and real-time platform we needed to reinvent Currenex.”

“When I founded Talkspace, the first online therapy site, I needed the very best designer to accomplish the impossible—create a new name, a new brand and a new product, one that would convince both investors and consumers to work with us. Max Masure, who had forged their reputation internationally as one of the best in their field, was my obvious first choice. Personally, I am absolutely delighted with Max’s work. Their designs for Talkspace were outstanding and played a critical role in securing corporate investment during both our first and second funding rounds. Max also provided the website with an aesthetic, usability, and interactivity that contributed to attracting new clients and to increase customer loyalty. Max’s exceptional talent was coupled with a great attitude.”

“Since I’ve known Max Masure, I have always been in awe of the talents and knowledge they possesses. I was able to participate in one of the Gender Inclusion workshops that Max facilitated. The workshop was amazing, eye-opening and paired raising awareness and planning tactical solutions together better than any workshop I’ve ever done before. To top it off, Max Masure was a phenomenal facilitator and is always a pleasure to work with.”