National Institutes of Health: Moving from governmental siloed teams to successful complex collaborative projects
I leveraged community-centered and trauma-informed Service Design to champion NIH's leaders in embracing change by implementing structural changes, boosting collaboration within cross-functional teams, and enhancing the onboarding user experience from problem discovery to tested solutions.
Spearheaded innovation through service design workshops, inclusive user experience design, prototype testing, and user research centering on underrepresented communities
Expanded collaboration at NIH by building consensus in siloed teams and solving complex problems with compassion through gradual change practices
Overhauled the redesign of the All of Us website, leading to a 28% increase in registrations
Nike: how might we support the LGBTQIA community?
I led the inclusive recruitment of LGBTQIA adults and kids, recruitment of experts and health specialists, facilitation of focus groups, one-on-one interviews, a quantitative survey, and a diary study. I also led Service Design workshops with the team.
Johnson & Johnson: how might we help one’s ability to manage daily stress?
I joined the agency InProcess to bring my skills in Service Design, workshop facilitation, and user testing in focus groups.
Essilor of America: how might we innovate to meet our customers’ needs?
I directly worked with the R&D Director and brought my skills in Service Design, workshops facilitation, user interviews, and prototyping/testing.
Octave: Empower people to access mental health support
I joined the team to improve the patient onboarding experience with my Service Design, User Research, User Testing, Collaborative Workshops, and Inclusion skills.
After my intervention:
49% of the patients who signed up online showed up at the New York City clinic for their first appointment.
81% of the patients who signed up online showed up at the San Francisco clinic for their first appointment.